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HubSpot Update: Mobile Chat SDK
E36

HubSpot Update: Mobile Chat SDK

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HubSpot Mobile Chat SDK Briefing Doc
Date: October 15, 2024
Source: HubSpot Product Update - "Mobile Chat SDK"
Main Theme: Launch of the HubSpot Mobile Chat SDK, allowing integration of HubSpot chat into native iOS and Android apps.
Key Features & Benefits:
  • Easy Integration: "Easily integrate HubSpot chat into any iOS or Android app with minimal coding to deliver a support experience that feels contextual and native to your app."
  • Enhanced In-App Support: Offers a comprehensive in-app self-service experience by integrating customer agents, the knowledge base, bots, and other powerful HubSpot tools into the chat.
  • Familiar Interface: "Configure and customize your app's chatflow using the same familiar interface."
  • Improved Efficiency: "Capture essential customer information to resolve issues more efficiently."
Availability:
  • Available to all HubSpot hubs and tiers.
Limitations:
  • Designed for native iOS and Android apps only.
  • "(Please note: The Mobile Chat SDK is designed for native iOS and Android. If your codebase uses a hybrid framework like React Native or Flutter, you'll need to build your own hooks to integrate it.)"
Support & Feedback:
  • Dedicated Slack channel (#mobile-chat-sdk-beta) within the HubSpot Developer Slack Community for user support, feedback, and interaction with the product team.
Next Steps:
  • Attend the webinar on October 17, 2-3 pm ET for a live demo and Q&A session.
  • Refer to the HubSpot knowledge base article for detailed information about the SDK.
  • Join the dedicated Slack channel for support and feedback.
Key Takeaway:
The Mobile Chat SDK represents a significant step towards improving in-app customer support within the HubSpot ecosystem. It offers a robust and flexible solution for businesses looking to enhance their mobile customer experience.

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