HubSpot Update: [Private Beta] Chat with Copilot during live calls

Ben Binary: 00:00

Okay. So you ready to jump into this HubSpot stuff?

Luna Logic: 00:03

Yeah. Let's go for it.

Ben Binary: 00:04

I'm pretty excited to dig into this Breeze Copilot thing.

Luna Logic: 00:07

It's really interesting.

Ben Binary: 00:08

Yeah. So for anybody who's maybe been living under a rock and hasn't heard HubSpot's rolling out this AI assistant thing for sales and service calls

Luna Logic: 00:17

Right.

Ben Binary: 00:18

And it's in private beta right now, so we don't have, you know, all the details.

Luna Logic: 00:22

Uh-huh.

Ben Binary: 00:23

But, but it's pretty exciting stuff. I mean, just think about it. Like, you're on a call, and you've got this, like, super smart AI sidekick just, like, whispering in your ear, giving you all the info you need, like, in real time.

Luna Logic: 00:34

It's a game changer for sure. It

Ben Binary: 00:36

really is. I mean, can you even imagine?

Luna Logic: 00:38

Yeah.

Ben Binary: 00:38

Like, having that kind of support during a call.

Luna Logic: 00:41

Yeah. It's, I mean, HubSpot's known for their CRM, right, helping businesses manage all their customer relationships. Right. But this this is really taking it to a whole new level.

Ben Binary: 00:50

Yeah. For sure.

Luna Logic: 00:51

Because now you've got this, like, real time intelligence layer right on top of your calls.

Ben Binary: 00:56

And they call it Breeze Copilot,

Luna Logic: 00:58

which

Ben Binary: 00:58

I love the name. Yeah. It sounds so friendly and approachable.

Luna Logic: 01:02

Yeah. It does.

Ben Binary: 01:03

Like, it's not some intimidating, like, you know, super scary AI.

Luna Logic: 01:05

Exactly. Yeah. It's like a little helper.

Ben Binary: 01:07

Yeah. Exactly. Exactly. So can we break down what this real time assistance actually looks like in practice?

Luna Logic: 01:13

Yeah. So picture this. You're a sales rep. You're on a call with a potential customer. Okay.

Luna Logic: 01:20

And you've got this little Copilot button right there in your interface. You click it, and boom. Breeze is ready to go.

Ben Binary: 01:26

Okay.

Luna Logic: 01:27

So the first thing you'll see is a really quick summary of the conversation so far. Oh, wow. Like, the key points that have been hit.

Ben Binary: 01:34

That's helpful.

Luna Logic: 01:35

And here's where it gets even cooler.

Ben Binary: 01:36

Okay.

Luna Logic: 01:37

You can actually type in questions or prompts based on what's happening on the call Okay. Live and in real time.

Ben Binary: 01:45

Wow.

Luna Logic: 01:46

And Breeze uses the live transcript to give you an answer.

Ben Binary: 01:49

So it's not just analyzing, like, past calls or data. It's literally listening and providing insights as the call is happening. Exactly it.

Luna Logic: 01:57

That's incredible. Like, it's mind blowing.

Ben Binary: 01:59

They actually gave some examples of the types of prompts you can use. And I gotta say, the drafty notes on the fly, one is a lifesaver.

Luna Logic: 02:06

Oh, yeah. For sure.

Ben Binary: 02:07

Who hasn't been on a call, like, struggling to take good notes while also trying to, like, actively listen and engage?

Luna Logic: 02:14

It's impossible.

Ben Binary: 02:15

It's, like, impossible.

Luna Logic: 02:16

Yeah. You can't do both well.

Ben Binary: 02:17

Right. Exactly. So that's huge.

Luna Logic: 02:18

But it gets even better.

Ben Binary: 02:20

Okay.

Luna Logic: 02:21

Imagine you're a brand new sales rep. Right? You're on a call with a potential client. Uh-huh. You're maybe a little nervous.

Luna Logic: 02:28

You don't have all the answers. Sure. With Breeze, you can instantly access best practices or, like, detailed product information right there in the moment Wow. Like, while you're on the call.

Ben Binary: 02:38

That's incredible.

Luna Logic: 02:39

It's a huge boost to confidence, and it really speeds up the learning curve for new reps.

Ben Binary: 02:44

Yeah. Absolutely. I mean, even for seasoned reps.

Luna Logic: 02:46

Oh, yeah.

Ben Binary: 02:47

Think about this. Like, you're on a call with a client, and you need to check if there are any open deals with them.

Luna Logic: 02:53

Right.

Ben Binary: 02:53

Instead of, like, fumbling through databases later, you can just ask Breeze

Luna Logic: 02:58

Right there on the spot.

Ben Binary: 02:59

And get the info you need instantly.

Luna Logic: 03:01

Talk about efficiency. Right?

Ben Binary: 03:03

It's mind blowing. I mean, it's like having this, like, superpower assisted by your side. Yeah. It is.

Luna Logic: 03:08

Anticipating your needs before you even realize you have them.

Ben Binary: 03:11

I know. It makes you wonder how we ever lived without it.

Luna Logic: 03:13

Right. But it also makes me think about the human element. You know? Like, if we're relying on AI this much, do we risk losing that personal touch, that ability to build genuine rapport with customers.

Ben Binary: 03:26

Yeah. That's a great point, and it's something to be mindful of. Yeah. It's crucial to remember that Breeze Copilot is designed to augment human skills, not replace them. Right.

Ben Binary: 03:37

So think of it this way. The AI can handle the information gathering, you know, the heavy lifting.

Luna Logic: 03:42

Okay.

Ben Binary: 03:43

And that frees up the sales rep to really focus on building relationships, you know, addressing the customer's needs on a deeper level.

Luna Logic: 03:50

So it's all about finding that balance.

Ben Binary: 03:52

Exactly.

Luna Logic: 03:53

Leveraging the power of AI while still retaining that irreplaceable human touch.

Ben Binary: 03:57

Exactly. You got it.

Luna Logic: 03:58

Now I'm curious if you were actually using Breeze Copilot, like, in your day to day, what feature would you personally find the most valuable? That's a tough one. There's so much potential there, but I think for me, it would be the ability to analyze sentiment in real time.

Ben Binary: 04:16

Oh, interesting.

Luna Logic: 04:16

Like, imagine being able to gauge a customer's emotional state during a call Oh. And then adjust your approach accordingly.

Ben Binary: 04:24

Yeah.

Luna Logic: 04:25

That kind of insight could be incredibly powerful for closing deals and building lasting relationships.

Ben Binary: 04:30

That's a great point. I mean, it really makes you think about the possibilities, you know, and how this kind of technology is going to shape the future of sales and customer interactions in general.

Luna Logic: 04:41

Yeah. Totally agree. It's super exciting. And, honestly, I think we're just scratching the surface of what AI can do in this space.

Ben Binary: 04:47

Yeah. This is just the beginning.

Luna Logic: 04:49

Totally.

Ben Binary: 04:49

So for everyone listening, I wanna leave you with this. What if you had Breeze Copilot during your calls?

Luna Logic: 04:56

Mhmm.

Ben Binary: 04:56

What would be the most valuable use for you?

Luna Logic: 04:59

Yeah. Think about that.

Ben Binary: 05:00

How is AI changing the way we communicate and interact with customers? This is something we're all gonna have to grapple with.

Luna Logic: 05:07

It's the future.

Ben Binary: 05:08

It is the future. Fascinating stuff.

Luna Logic: 05:10

Absolutely. So buckle up. We're in for a wild ride.

Ben Binary: 05:13

We are. It's gonna be a fun one, though. It is. Alright. Well, that wraps up our deep dive on HubSpot's Breeze Copilot.

Luna Logic: 05:19

Hunts nice time.

Ben Binary: 05:20

See you later.

Luna Logic: 05:21

Bye.