New AI writing tools in Conversations Inbox and Help Desk Update

Ever feel like you're drowning in customer support tickets? You know, like, you're juggling, I don't know, 5 things at once and every second counts.

Oh, absolutely. It's like a constant race against the clock.

Right. So having the right tools, it can make all the difference.

Huge difference for

for sure. Well, good news, everyone, because we got 2 new product updates. They're all about making support more efficient and maybe, just maybe, a little bit enjoyable.

Okay. I like the sound of that. What are we talking about here?

Well, we're diving into smarter organization with customizable help desk views and AI powered communication that's gotten a serious upgrade.

Okay. Let's break it down. Where should we start?

Let's tackle that feeling of having a 1,000,000 tabs open and not knowing where to look first, you know. Except, instead of tabs, it's your help desk sidebar. You with me?

Oh, I feel that 100%. It's visual overload. Right. This update though, it's all about decluttering and taking control. Like, actually rearranging those views, hiding the ones you never use, making the workspace work for you, not the other way around.

Customization is key for sure. No more one size fits all.

Exactly. So, I mean, obviously, you can prioritize urgent or new tickets. But let's say, for example, you mostly work with a specific product line. Could you create a view just for those?

Absolutely. You could. Or let's say you handle VIP customers. Having that dedicated view, that ensure their needs are right there, front and center.

Oh, that's smart. Less time searching, more time actually helping. Okay. So now for the second update. And this one, honestly, I'm pretty excited about.

It's all about AI. But not just any AI, this is AI in your inbox, and it's gotten seriously smart.

Okay. So we're not talking about those generic chatbot responses anymore.

No. No. No. This is like having a secret weapon. This update gives you shortcuts.

Imagine being able to respond faster or, and this is the big one, a built in proofreader.

Wait. Hold on. A proofreader. Like, for typos and everything?

You know, we've all sent that email, and then bam. You see the typo right after you hit send.

The worst.

Well, this is like having that grammar guru on call 247. It makes sure your messages are, you know, polished and professional.

Because even a small mistake, you know, can really undermine your credibility, especially with customers.

Exactly. And beyond the proofreading, you have more control with AI suggestions now. Remember getting those AI responses that were, well, kinda useless?

Oh, tell me about it. So much rewriting.

Right. Now you can play around with different suggestions, but you don't lose your original draft. So you're not just stuck with what the AI gives you.

It's more like having a brainstorming partner than someone just dictating what to write.

Yes. Exactly. Okay. So last thing, because I know we've covered a lot. What about those crazy long customer conversations?

It's like, who has time to scroll through all of that?

Right. It can feel impossible to get through.

Well, they've supercharged the summarization feature. No more getting lost in the weeds. You just get the highlights.

Which is so key for collaboration too. Right? Like, instead of forwarding a novel of an email chain, you send a summary and everyone's in the loop.

Precisely. Okay. So customizable views, AI in the inbox, it might seem like small changes on the surface.

I was just thinking that, but it's really about a bigger picture here.

Yes. It's about making support more efficient, more intuitive, dare I say, enjoyable.

And that's huge because when agents are happier, customers are happier.

It's true. Less time struggling with tools, more time for amazing support. So here's something to think about. These tools, they're made to be personalized. If you could only pick 1, which feature would you use the most?

And how would you, like, totally make it your own to, you know, make your work day a little bit better?